At Diabeticswear, we attach great importance to the privacy and protection of our customers’ personal data. In this privacy policy, we explain what data we collect, how we use, store and secure it, and what rights you have with regard to your personal data.

1. What data do we collect?

We collect the following types of data:

• Personal data: Name, address, email address, telephone number, date of birth, and other data that you voluntarily provide when creating an account, placing an order, or filling out a contact form.
• Payment data: Data required for processing payments, such as bank account or credit card details. This data is processed securely by our payment service provider.
• Usage data: Information about how you use our website, such as IP address, browser information, and click behaviour, to optimise our website and improve your user experience.
• Marketing preferences: Information about your preferences for receiving marketing communications and newsletters.

2. How do we use your data?

We use your data for the following purposes:

• Processing orders: To process and deliver your order and to keep you informed of the status of your order.
• Customer service: To help you with questions or complaints and to provide support.
• Improving our website and services: We analyse usage data to optimise our website and better tailor it to the needs of our users.
• Marketing: With your consent, we send you offers, promotions and newsletters that may be of interest to you. You can unsubscribe from these communications at any time.

3. How long do we retain your data?

We do not retain your data longer than necessary for the purposes for which we collect it or as required by law. For most data, this means that we retain your personal data for as long as you are a customer with us. If you delete your account, your data will be deleted or anonymised, unless we are legally obliged to retain it for longer.

4. Who do we share your data with?

We only share your personal data with third parties when this is necessary for the performance of our services, such as:

• Logistics partners: For the delivery of your order.
• Payment service providers: For the processing of payments.
• IT service providers: To manage our website and databases.
• Marketing partners: Only if you have given your consent to receive personalised offers.

We will never sell or rent your data to third parties for commercial purposes.

5. How do we protect your data?

We take the protection of your data very seriously and take appropriate technical and organisational measures to protect your personal data against loss, theft, unauthorised access and unauthorised modification. Some of the measures we take are:

• Encryption of sensitive data such as payment information.
• Restricted access to your data for employees who need it to perform their work.
• Regular security audits and updates of our systems.

6. Your rights

You have certain rights regarding your personal data:

• Access: You have the right to know what personal data we hold about you.
• Correction: If your data is incorrect or incomplete, you can request us to correct it.
• Deletion: You may request us to delete your data, unless we are legally obliged to retain it.
• Objection: You may object to the use of your data for marketing purposes.
• Data portability: You may request the transfer of your data to another service provider.

If you wish to exercise any of these rights, please contact us at info@diabeticswear.com

7. Changes to the privacy policy

We reserve the right to change this privacy policy. Any changes will be posted on this page, so we recommend that you check our privacy policy regularly.

8. Contact

If you have any questions or concerns about our privacy policy or the way we process your data, please contact us at info@diabeticswear.com.