FAQ

What should I do if I have a problem with my order?
Please contact our customer service team at info@diabeticswear.com so that we can resolve your issue.
How can I provide feedback about my shopping experience?
We value your feedback! You can send us an email at info@diabeticswear.com or leave a review on our website.

How do I know which size I need?

You will find a size chart on every product page. If you are unsure about the right size, please feel free to contact our customer service for advice. We recommend ordering one size smaller than you normally wear for T-shirts and shirts, as they tend to run a little large.
Are all products in stock?
The availability of each product is stated on the product page. If an item is temporarily out of stock, you can still order it. As soon as it is available again, we will send it to you immediately. This will be indicated on the product page!
How can I ensure that my product lasts a long time?
We recommend that you follow the washing instructions carefully. You will find these in the product.
Are the product images and colours accurate?
We try to display the colours and details of products as accurately as possible. However, the actual colour may vary slightly depending on your monitor settings.
How can I give feedback on a product?
You can leave a review on the product page. Your feedback is greatly appreciated!

How can I place an order?
You can place an order through our webshop by adding products to your shopping cart and following the payment steps.
What are the shipping costs?
Shipping within the Netherlands is free for orders over €30. For orders under €30, a shipping fee of €4.25 is charged. Shipping to Belgium is free for orders over €75. For orders under €75, a shipping fee of €5.25 is charged.
How long does delivery take?
We aim to dispatch your order within 1-2 working days.
Can I track my order?
Once your order has been dispatched, you will receive a tracking number via email that you can use to track your parcel.

What payment methods do you accept?
We accept payments via:
- Klarna
- iDEAL
- Bank transfer
- Bancontact
How can I return an item?
Follow the return instructions in our returns policy, fill in the return form and send the parcel back to our address.
How can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible.
How long will it take to receive my refund after a return?
Once we have received and processed your return, we aim to refund your money within 3 working days.
Wat zijn de retourkosten?
The costs for returns are at your own expense. For more information about returning products, please refer to our returns policy. If there is a delivery error or defect in the product, the associated costs will be at our expense.